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Essential IT Care
For solopreneurs who need dependable coverage
Monthly retainer
Ongoing support to keep your devices, accounts, and day-to-day tech running–without overpaying for things you don't need.
What You'll Get:
Remote support for common issues (email, Wi-Fi, apps, devices)
Device tune-ups + update checks
Basic security setup (MFA, secure settings, best practices)
Endpoint monitoring (included value-add)
Monthly tech check-in + quick recommendations
Best for:
1-2 person businesses
Recommended for Most Businesses
Smart Business Support
Your go-to tech partner
Monthly retainer
Proactive support + system management so problems get prevented–not just fixed. You get a dedicated partner who knows your setup.
What You'll Get:
Priority remote support
Proactive monitoring + patch management
Business tool optimization
Password manager rollout
Quarterly tech roadmap + "what to fix next"
Vendor cleanup (reduce tools, cut waste)
Light automation help (forms, intake, simple workflows)
2-10 person teams (or solo operaters scaling fast)
Best for:
Premium Tech Partner
High-touch support + strategy
Custom / Consultative
For teams who want full coverage, stronger security, and ongoing guidance – plus help building clean systems that scale.
What You'll Get:
Everything in Smart Business Support
Higher-priority response + scheduled support blocks
Onboarding/Offboarding process setup
Staff training + documentation (lightweight, not overwhelming)
Best for:
10-25 users (or regulated / security-sensitive businesses)
Compare at a Glance
See exactly what's included in each support tier.
Feature | Essential IT Care | Smart Business Support | Premium Tech Partner |
|---|---|---|---|
Remote support & troubleshooting | ✔️ | ✔️ | ✔️ |
Endpoint monitoring + patching (included) | ✔️ | ✔️ | ✔️ |
Security baseline (MFA + device hardening checklist) | ✔️ | ✔️ | ✔️ |
Priority response | ✔️ | ✔️ | |
Proactive maintenance cadence | ✔️ | ✔️ | |
User onboarding/offboarding help | ✔️ | ✔️ | |
SaaS / vendor management support | ✔️ | ✔️ | |
Hardware guidance + new device setup | ✔️ | ✔️ | |
Monthly roadmap / next-step plan | ✔️ | ✔️ | |
Quarterly Strategy Reviews (QBR) | ✔️ | ||
Policies + lightweight governance | ✔️ | ||
Security Risk Review + remediation plan | ✔️ | ||
Quarterly team training | ✔️ | ||
Keeper password manager | Add-on | Add-on / Bundle | Bundle recommendation |
