Privacy Policy
1. Introduction
At The TechNicole Plug, we are committed to protecting your privacy and ensuring that your personal information is secure. This Privacy Policy outlines how we collect, use, and protect your data when you use our website and services. By using our website and services, you agree to the collection and use of your information in accordance with this policy.
2. Information We Collect
We collect various types of information depending on your interaction with us, including but not limited to:
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​Personal Information: When you sign up for our services, we may collect personal information such as your name, email address, phone number, and billing details.
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Technical Information: We may collect information about your devices, IP address, browser type, and operating system when you interact with our website or access our services.
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Service Data: Information about your IT systems, hardware, and software, which is necessary for us to provide managed IT services, repair, and other technical services.
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Communication Data: Any communication you have with us, including emails, support requests, and responses to surveys or feedback forms.
3. How We Use Your Information
We use the information collected to provide and improve our services, including:
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Service Delivery: To perform and deliver the services you request, such as managing IT systems, completing device repairs, and providing software solutions.
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Customer Support: To respond to your inquiries, troubleshoot issues, and offer ongoing support for services you've purchased.
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Billing and Payments: To process transactions and payments for our services, subscriptions, or products.
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Marketing: With your consent, we may use your contact information to send you updates, promotional content, or information about new services or features.
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Compliance and Legal: To comply with legal obligations, resolve disputes, and enforce our agreements with you.
4. Data Sharing and Disclosure
We do not sell, rent, or lease your personal information to third parties. However, we may share your data in the following circumstances:
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Service Providers: We may share your information with trusted third-party service providers to assist us in delivering services, such as payment processors, hosting platforms, or software vendors.
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Legal Obligations: If required by law, we may disclose your information to comply with legal processes, court orders, or governmental requests.
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Business Transfers: In the event of a merger, acquisition, or asset sale, your information may be transferred as part of the transaction.
5. Data Security
We take reasonable precautions to protect your information from unauthorized access, use, or disclosure. Our security measures include:
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​Encryption: We use industry-standard encryption to protect sensitive data, such as payment information, during transmission.
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Access Control: Only authorized personnel have access to your personal information, and they are required to maintain the confidentiality of that information.
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Regular Audits: We conduct regular security audits and reviews of our systems and processes to ensure data integrity and security.
6. Retention of Information
​We retain your personal information for as long as necessary to provide our services, comply with legal obligations, resolve disputes, and enforce our agreements. Once your data is no longer needed, we will securely delete or anonymize it.
7. Your Rights and Choices
You have the following rights concerning your personal information:
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Access and Update: You can request access to or updates to the personal information we hold about you at any time.
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Data Deletion: You may request the deletion of your personal information. Please note that we may retain certain information if required by law or for legitimate business purposes.
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Marketing Preferences: You can opt-out of receiving marketing communications from us by following the unsubscribe link in our emails or contacting us directly.
8. Cookies and Tracking Technologies
Our website uses cookies and similar tracking technologies to enhance your experience and collect data about your usage patterns.
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Cookies: Cookies are small files stored on your device that help us understand how you interact with our site and improvise its functionality.
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Usage Tracking: We may use tracking pixels or scripts to monitor site traffic and user behavior, but we do not use this data to personally identify users without consent.
9. Third-Party Links
Our website may contain links to third-party websites or services. We are note responsible for the privacy practices or content of these external sites. We encourage you to review the privacy policies of any third-party sites you visit.
10. Children's Privacy
Our services are not intended for individuals under the age of 18. We do not knowingly collect personal information from minors. If you are a parent or guardian and believe your child has provided us with personal data, please contact us, and we will promptly remove it.
11. Changes to This Privacy Policy
We may update this Privacy Policy periodically to reflect changes in our practices or legal requirements. Any changes will b e posted on this page with an updated revision date. We encourage you to review this policy regularly to stay informed.
Contact Us
If you have any questions or concerns regarding these Terms and Conditions, please contact us at:
The TechNicole Plug
Email: contact@technicoleplug.com
Phone: (630) 747-1269